Last Updated: September 22, 2026
This Policy explains how ToysForYou (“we”, “us”, “our”) handles order cancellations, returns, and refunds for orders placed on toysforyou.in (“Website”). It should be read together with our Terms of Service and Shipping Policy.
1. Scope & Overview
This Policy applies to all orders placed on toysforyou.in, operated by Sporteology Global Private Limited (CIN U62012WB2025PTC279345), registered office at 11 Olabibitala Lane, Shibpur, Howrah, West Bengal, India – 711102.
References to “business day” in this Policy have the same meaning as in our Shipping Policy: Monday to Saturday, excluding national holidays in India.
2. Order Cancellation
All products sold on the Website are manufactured on demand using 3D printing, and production begins immediately on order confirmation. Because of this, orders cannot be cancelled once payment has been confirmed. Please review your order carefully — product selection, quantity, and shipping address — before completing payment.
This cancellation policy is separate from, and does not affect, your right to request a return once your order has been delivered (Section 3).
If we cancel an order that our courier partner returns to us due to failed delivery (“Return to Origin” or “RTO”, as described in our Shipping Policy) because redelivery was not requested or was not possible, we will refund the item price only — excluding any shipping fee paid on the original order and any reshipping fee — consistent with Section 6 (Refunds) below.
3. Return Eligibility & Grounds
You may request a return under one of the two tracks below.
A. Defective item, wrong item, or transit damage. Return within 14 days of the delivery date, on the following grounds only:
- Defective item — the product received has a manufacturing defect.
- Wrong item shipped — you received a different product than what you ordered.
- Damaged in transit — the product itself is damaged despite the outer packaging appearing intact on delivery.
If your shipment is lost in transit, or arrives with the outer package visibly destroyed, that is handled under our [Shipping Policy] (Section 7), not as a return under this Policy.
Proof required for Track A:
- For transit damage (as described above), a wrong item, or a defect visible immediately on opening: a complete, unedited unboxing video showing the sealed package being opened, emailed to support@toysforyou.in.
- For a manufacturing defect that manifests shortly after opening through normal handling (e.g., a joint seizing, paint chipping under ordinary use): photo or video evidence at the time the defect is discovered, emailed to support@toysforyou.in.
B. Change of mind (buyer’s remorse). Return within 7 days of the delivery date, for any reason, provided the item is unused, undamaged, and returned in its original packaging with all accessories. You are responsible for return shipping costs, and a restocking fee of 20% of the item price will be deducted from your refund to cover production and handling costs. To request a Track B return, email support@toysforyou.in with your order number within 7 days of delivery; we will confirm the return address once approved.
Not covered, under either track:
- Damage caused by misuse, drops, or mishandling after delivery.
- Damage caused by heat or environmental exposure after delivery — PLA, PLA+, and resin can warp, soften, discolor, or become brittle at temperatures and light exposure well below typical “hot car” or direct-sunlight conditions; please store and display your figure away from direct heat and sunlight — excluded regardless of when it is reported.
- Minor variations in color, texture, print lines, or finish that are normal characteristics of 3D-printed, hand-finished products (see Terms of Service, Section 2).
- Claims submitted without the required evidence (Track A) or outside the applicable window (either track).
- For Track B: items that are used, damaged, missing original packaging or accessories, or not in resalable condition.
4. How to Request a Return & Review Process
To request a return, email support@toysforyou.in with your order number and the required evidence (Section 3) within the applicable window for your track.
We review return requests within 1–3 business days of receiving your email and will notify you by email of our decision. We may request additional information or evidence before approving a claim.
5. Reverse Pickup
This section applies to Track A returns (Section 3A) — defective item, wrong item, or transit damage. For Track B (change of mind) returns, you are responsible for shipping the item back to us at your own cost, as described in Section 3B.
Once a Track A return is approved, we arrange a free reverse pickup of the item through our courier partner.
- If the pickup fails because you are unavailable at the scheduled time, or the pickup address provided is incorrect, the approved return lapses and the item will not be collected.
- If the pickup fails due to an issue on our courier partner’s end, we will arrange a retry at no cost to you.
Please ensure someone is available at the pickup address and that the product is packed for collection once your return is approved.
6. Refunds
Approved returns are refunded — we do not offer exchanges or replacements.
- Refund amount (Track A — defective/wrong item/transit damage): The price paid for the returned item, excluding any shipping fee paid on the original order.
- Refund amount (Track B — change of mind): The price paid for the item, less the 20% restocking fee (Section 3B), and excluding any shipping fee paid on the original order.
- Multi-item orders: Only the specific item being returned is refunded; the rest of the order is unaffected.
- Timeline: For Track A, refunds are processed within 7 business days of the reverse pickup being completed. For Track B, refunds are processed within 7 business days of us receiving the returned item.
All refunds are processed to your original payment source (the bank account or card used at checkout).
7. Contact & Changes to This Policy
For any questions about cancellations, returns, or refunds, contact us at support@toysforyou.in or +91-8013136258 (also WhatsApp).
We may update this Policy from time to time; changes will be posted on the Website with a revised “Last Updated” date.