Last Updated: September 22, 2026
This Privacy Policy explains how ToysForYou (“we”, “us”, “our”), operating toysforyou.in (“Website”), collects, uses, shares, and protects your personal data. It should be read together with our Terms of Service and Data Safety & Retention Policy.
1. Introduction, Scope & Applicable Law
This Privacy Policy applies to all personal data collected through toysforyou.in, operated by Sporteology Global Private Limited (CIN U62012WB2025PTC279345, GSTIN 19ABQCS2060N1ZO), registered office at 11 Olabibitala Lane, Shibpur, Howrah, West Bengal, India – 711102.
We process personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and have structured our notice, consent, and data-handling practices to align with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) as its provisions come into force in India.
By using the Website, you consent to the data practices described in this Policy. If you do not agree, please do not use the Website.
2. Information We Collect
Information you provide directly:
- Name, email address, phone number
- Shipping and billing address
- Order history and order details
- Account credentials (password, stored in hashed form)
We do not collect or store your full payment card or banking details — these are processed directly by our payment partner, Razorpay.
Information collected automatically:
- IP address, browser type, device information
- Browsing behavior and interactions on the Website, via cookies and similar tracking technologies (Section 4)
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including payment processing and delivery;
- Communicate with you about your orders, account, and customer support requests;
- Send promotional emails and marketing communications, where you have not opted out;
- Improve the Website, our products, and user experience through analytics;
- Detect and prevent fraud, abuse, and violations of our Terms of Service;
- Comply with legal, tax, and regulatory obligations.
We do not sell your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies, including Google Analytics and Meta Pixel, to understand Website usage and to show relevant advertising.
On your first visit, our cookie consent banner lets you accept or reject non-essential cookies. Analytics and advertising cookies (including Google Analytics and Meta Pixel) are loaded only if you accept them; strictly necessary cookies required for the Website to function (e.g., cart, login session) are not subject to this choice. You may withdraw your consent at any time by adjusting the cookie banner settings or your browser settings; withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
5. Third-Party Sharing, Service Providers & Cross-Border Transfer
We share personal data only with service providers who need it to operate the Website and fulfil your orders:
- Razorpay — payment processing
- Shiprocket and Delhivery — order fulfilment and delivery (name, address, phone number)
- Google Analytics and Meta Pixel — website analytics and advertising (where you have accepted analytics/advertising cookies)
- A third-party email/SMS marketing platform — for promotional communications
- Hostinger — website hosting (India-based servers)
Each service provider is authorized to use your data only for the purpose for which it was shared, and is contractually or otherwise required to maintain its confidentiality and security.
Cross-border transfer. Google Analytics and Meta Pixel are operated by Google LLC and Meta Platforms, Inc. respectively, and transmit certain data (such as IP address and device identifiers) to servers located outside India, including in the United States. By accepting analytics/advertising cookies, you consent to this transfer. We do not otherwise transfer your personal data outside India, except where required to a country not restricted by the Central Government under the DPDP Act.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by law. For the specific retention period applicable to each category of data we collect, see our Data Safety & Retention Policy.
Where you request erasure of your personal data under Section 8 (Your Rights), we will delete or anonymize all data not subject to a statutory retention period, as set out in that Policy.
7. Data Security
Our Website runs on WooCommerce, and account passwords are stored in hashed form and never in plain text. We use HTTPS/SSL encryption for data transmitted to and from the Website, and restrict internal access to personal data to personnel who need it to perform their role.
While we implement reasonable security safeguards, no method of transmission or storage is completely secure. In the event of a personal data breach that is likely to affect you, we will notify you and the Data Protection Board of India (once such reporting obligations come into force) without undue delay, in accordance with applicable law.
8. Your Rights, Children’s Privacy & Grievance Redressal
Your rights. Subject to applicable law, you have the right to: access the personal data we hold about you; request correction, completion, or updating of your data; request erasure of your data (subject to Section 6, Data Retention); withdraw consent for processing (including cookies); nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and lodge a grievance regarding our data practices.
Children’s privacy. The Website is not directed at, and our products are not intended for, children under 18 years of age (see Terms of Service, Section 1). We do not knowingly collect personal data from anyone under 18 without verifiable consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal data from a child without such consent, we will delete it promptly. Parents or guardians who believe their child has provided us data may contact us using the details below.
Grievance Officer / Data Protection Officer. For any privacy-related questions, complaints, or to exercise the rights above, contact:
Sourav Das, Sporteology Global Private Limited, 11 Olabibitala Lane, Shibpur, Howrah, West Bengal, India – 711102. Phone/WhatsApp: +91-8013136258. Email: support@toysforyou.in.
We will acknowledge and respond to requests within the timelines prescribed under applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted on the Website with a revised “Last Updated” date. We encourage you to review this Policy periodically.
For any questions about this Policy, contact us at support@toysforyou.in or +91-8013136258 (and WhatsApp).